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Advanced Wealth Management Course (IIBF) - Paper 2

Ch 7: Communication

Q1.

Communication is only effective when the receiver understands the communicated message in the way the sender intended.

True

False

Q2.

How much of total communication is transmitted through body language?

30%

50%

60%

70%

Q3.

Most team leaders spend around _________ of their time communicating.

a. 70 to 75%

b. 75 to 80%

c. 60 to 65%

d. 65 to 70%

Q4.

The most basic model of the communication process involves:

A Sender

A Message

Both (a) & (b)

A receiver

All of the above

Q5.

Which is wrong about Functional barrier?

Workload pressures

Timing

Disabilities

Perceptions

Q6.

Distance is a barrier of which communication barrier.

Functional

Language

Structural

Emotional

Q7.

Lack of trust is a barrier of which communication barrier.

a. Structural

b. Language

c. Emotional

d. Functional

Q8.

(I) If the non-verbal content of a message does not agree with the verbal content, there is incongruity in the communication. (II) The use of igniter phrases instead of killer phrases is conducive to good communication.

Both the statements are correct

Only statement (I) is correct

Only statement (II) is correct

Both the statements are wrong

Q9.

Non-verbal cues could include:

Body language

Facial expression

Both (a) & (b)

Actions

All of the above

Q10.

Filtering is a barrier of which communication barrier.

Emotional

Functional

Structural

Language

Q11.

(I) Intention – the listener strives to capture all the information without interrupting or putting words into the speaker’s mouth. (II) Igniter phrases are conducive to good communication and demonstrate a positive approach.

Both the statements are correct

Only statement (I) is correct

Only statement (II) is correct

Both the statements are wrong

Q12.

Micro skills – these are skills such as attending, minimal encouragers, paraphrasing. They involve listening attentively and with empathy.

False

True

Q13.

‘Why do you think the new bank account will be a success’? This is an example of:

Close question

Open question