Q1.
Internal conflict occurs when two or more parties are unable to come to agreement on meeting desired outcomes.
Q2.
The symptom/s of unresolved conflict:
Q3.
The essential skill/s for resolving and managing conflict include:
Q4.
The tool/s of effective behaviour is/are:
Q5.
Empathy blockers are statements that are dominating, manipulative, disempowering and denying.
Q6.
(I) Assertive behaviour can be more difficult to recognize.
(II) Aggressive behaviour is more complex and can be either active or passive.
Q7.
The key distinctions of ‘I’ statement/s is/are:
Q8.
(I) The aim of an ‘I’ statement is to clearly communicate your perception of, and your feelings about, a problem without attacking, blaming or hurting the other person.
(II) External conflict is when you are unable to resolve issues within yourself.
Q9.
Approaches conducive to creativity in the brainstorming process are:
Q10.
Empathy can be defined as: ‘understanding how someone is feeling and why’.
Q11.
(I) Assertive behaviour communicates self-confidence, self-respect and respect for others.
(II) An Assertive person influences, listens and negotiates so that others choose to cooperate willingly.
Q12.
Conflict is usually fuelled by ______________.
Q13.
As an opener to a conversation, an ‘I’ statement is intended to provide or demand a solution.
Q14.
Ethical behaviour is generally what is believed to be correct or right behaviour in a given situation.
Q15.
Why is empathy often a more productive response than sympathy?
Q16.
The different levels of conflict are:
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