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Your brand is the sum total of customer experiencesMadhu Menon, Oxygen Financial, Ahmedabad

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Key Take-Aways
  • Brand is the total sum of your customer's experience and happens in every small step, the model you use, the process, the quality and service.

  • Get operation process in place so that customers can experience value and a distinct experience. Get a uniform logo that is on all areas of communication.

  • When under budget, do a cost benefit analysis before marketing. Look at different venues where you can pass leaflets like a golf course or a food festival.

  • Be creative and useful with your gifting. Execs keep small diary to take notes and this can be a useful gift. Where possible, make gifting ideas personalized.

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